BetSaracen FAQs

Promotions are one-time events that allow you the opportunity to win bonuses and other prizes. Bonuses are additional benefits given to you if certain conditions are met. Once you've met the wagering conditions, you'll have full access to the free money.

Go to the "Promotions" area after clicking on your profile photo to see your current bonuses, prior bonuses, and promotions. Promotions shows you how far you've progressed. This will also show any new, accepted, or active bonuses. You can choose which of your current bonuses to play with first if you have multiple. Your History will show you all of the bonuses you've already received.

BetSaracen Sports offers bonuses and promotions on a regular basis. If you are already a customer and have signed up for our communications, make sure to read them so you don't miss out on anything. Always read the Terms & Conditions outlined in the special offer before proceeding.

No. These financial records contain vital information that must not be destroyed.

No. This information has been provided so that all of your financial transactions are completely transparent. You can look at it whenever you like.

Select the "hamburger button" from the left-hand side after logging in. Navigate to the "Transaction History" tab and select “Sports”. You can sort your data in a variety of ways from there.

This is the date when the transaction was completed by the system.

This will reveal the type of stake that was wagered.

The amount will reveal the actual amount of stake you wagered.

This column displays the state of the transaction and provides the transaction reference number associated with the transaction.

This is a unique number assigned to each transaction.

Contact our Customer Service Team if you don't have access to your registered email address.

To alter your postal address, you need to contact our Customer Service Team and provide your current utility bill or your government-issued ID. The file must be in a readable format and should not exceed 5MB in size.

You must contact our Customer Service Team and upload your revised government-issued ID to our file upload page to validate your updated last name. The file must be in a readable format and should not exceed 5MB in size.

If you are unable to log in or the Lobby does not open:

• Ensure that you have access to the Internet.
• Virtual Private Network (VPN) or Virtual Network Client (VNC) software will cause online gaming applications to malfunction. When you're trying to play, please turn it off.
• If your modem or router is blocking ports 2147 and 443, please unblock them.
• If you experience any error messages when attempting to log in, please contact our Customer Service Team.

If you are unable to log in or the Lobby does not open: Ensure that you have access to the Internet. Make that any firewall software you're using, such as Zone Alarm, McAfee, or Norton Internet Security, allows online gaming software access to your computer. Virtual Private Network (VPN) or Virtual Network Client (VNC) software will cause online gaming applications to malfunction. When you're trying to play, please turn it off. If your modem or router is blocking ports 2147 and 443, please unblock them. If you experience any error messages when attempting to log in, please contact our Customer Service Team.

If you forget your username, enter the Log In window and select "I forgot my Password", proceed to “I can’t remember the username/email address”, and then select the Customer Service hyper link to send an email with the requested credentials. Please check your spam or junk mail folders when communicating with our Customer Service team.

If you forget your password, click "I forgot my Password" in the login box, and we'll send an email to your registered email address with instructions. Please contact our Customer Service Team if your email address has changed in the last seven days.

Ascertain that you have access to the Internet and that you are able to explore other websites. Also, clear your browser's temporary Internet files and cookies. In order to accept cookies, set your browser's privacy to low.

You can change your security question/answer by going to the site and clicking "Log In," then "Forgot your password?" After you submit your personal information, you will receive an email with a link to reset your password.

Your responses to your personal questions provide further data security. If you forget your password, you will be asked personal questions.

You may change your password at any moment by logging in and going to “Overview” or “My Details”. If you feel that your login information has been compromised, you should do so. If you've forgotten your password, go to the log in page and click the "Forgot your password?" link. Always keep your login information private. BetSaracen is not responsible for any account misuse! We recommend using a password that is difficult to guess (for example, an arbitrary mix of letters, digits, and special characters) and changing it on a regular basis.

Regrettably, this isn't doable. Each account name can only be assigned once. You must continue using that account name once you have successfully registered.

Proceed to the menu and select “Limits”, or you can go to “Overview” and select the “Limit” tab to access this feature.

If you're unsure whether you can deposit a given amount, go to your account and look at the Payment History area, where you'll find a transaction overview that includes all of your deposits, among other things. The deposit will be refused if you try to deposit more than your monthly deposit limit.

You can revoke a request for a limit increase until it becomes effective.

Yes, you have the option to opt out of the deposit limit at any moment. However, due to our strict responsible gaming regulations, there will be a delay until the opt-out is implemented, as stated below.

Yes, any reduction in the deposit limit will take effect immediately.

We interpret "day" as a calendar day, which means that your daily restriction applies from 00:00 to 23:59, regardless of when you enable it. As a result, if you opt in at 11:00 p.m., your first day will be from 11:00 p.m. to 11:59 p.m., and the next day will begin at 12:00 a.m. (00:00 hours).

The first day of the month is followed by the last day of the month.

You have the option to adjust the amount of your deposit limit at any moment. Simply edit the deposit limit value in the deposit limit section. If you change the value, it will take effect after a certain amount of time, as stated below.

No, any increase in the deposit limit's amount will take effect after a period of time from the moment the request is made. See the table below for more information:

• DAILY LIMIT: ACTIVATION WITHIN 24 HOURS OF REQUEST RECEIVED.
• WEEKLY LIMIT: ACTIVATION AT THE END OF THE NEXT WEEK IF REQUEST IS RECEIVED ON THE LAST DAY OF THE WEEK (I.E. SATURDAY MIDNIGHT). ACTIVATION ON THE FIRST DAY OF THE NEXT WEEK IF REQUEST IS MADE ON ANY OTHER DAY OF THE WEEK (I.E. SATURDAY MIDNIGHT)
• MONTHLY LIMIT: ACTIVATION AT THE END OF THE NEXT MONTH IF REQUEST IS RECEIVED ON THE LAST DAY OF THE MONTH. ACTIVATION ON THE FIRST DAY OF THE NEXT MONTH IF REQUEST IS SUBMITTED ON ANY OTHER DAY OF THE MONTH.

Yes, it will be immediately applicable.

No, it will take effect when a period of time has passed since the request was made. See the table below for more information:

• DAILY LIMIT: ACTIVATION WITHIN 24 HOURS OF REQUEST RECEIVED.
• WEEKLY LIMIT: ACTIVATION AT THE END OF THE NEXT WEEK IF REQUEST IS RECEIVED ON THE LAST DAY OF THE WEEK (I.E. SATURDAY MIDNIGHT). ACTIVATION ON THE FIRST DAY OF THE NEXT WEEK IF REQUEST IS MADE ON ANY OTHER DAY OF THE WEEK (I.E. SATURDAY MIDNIGHT)
• MONTHLY LIMIT: ACTIVATION AT THE END OF THE NEXT MONTH IF REQUEST IS RECEIVED ON THE LAST DAY OF THE MONTH. ACTIVATION ON THE FIRST DAY OF THE NEXT MONTH IF REQUEST IS SUBMITTED ON ANY OTHER DAY OF THE MONTH.

When you log in, you'll get a notification.

In their account settings, each customer can examine or change their current deposit limitations. Customers should evaluate how much they wish to spend on gaming per month, week, or day when seeking a deposit limit. Customers can request a limit reduction, which will take effect immediately. Customers can also agree to an increase in their personal deposit limit in collaboration with the company. All requests for limit increases are subject to a gaming regulation-mandated waiting time. At any moment, the firm maintains the right to review and, if necessary, reduce these limits.

You can set a deposit limit on the system. Once you set a deposit limit, the system will check every deposit against it and only allow it if it is within the limit for that day, week, or month.

Regulations require that an individual's registration credentials, such as name, date of birth, social security number, and address, be verified before he or she can deposit or place wagers. Please double-check that your name is exactly as it appears on your driver's license or passport, and that you've supplied the most up-to-date address where you get mail today.

To verify your identity and/or residence, you can upload a copy of your US driver's license or state ID card.

Please send one (1) ID document and one (1) address document from the lists below if you do not have a Driver's License or State ID Card.

• A passport is a document that identifies a person's identity (photo page only)
• A valid passport card (front and back)
• Identification from the military (front and back)

Permanent Address on US Resident Card Documents:

• Statement from a bank or a savings account (issued in the last 3 months)
• Utility bill (water, gas, and electric) (issued in the last 3 months)
• Tax notice from the Internal Revenue Service (issued in the last 12 months)
• Lease Agreement (issued in the last 12 months)
• Statement for a mortgage or a home loan (issued in the last 12 months)

We work tirelessly to validate your account as soon as all of the necessary information is received. The average verification time is between 24 and 48 hours. Requesting additional modifications within the 48-hour time frame may cause approval time to be delayed.

Yes. There are no set-up fees or monthly fees; but, in order to play, you must deposit real money into your account through the cashier. Depending on how you choose to send and receive money with us, you may be charged transaction fees.

No, before making a deposit, you must finish the verification process.

You have five chances to try our automated verification.

From your account profile page, you can change your password. Simply log in and select "Change Password" from the drop-down menu.

Regulations in Arkansas compel us to conduct a Know Your Customer (KYC) process to authenticate our customers' identities. We need to verify that you are at least 21 years old and eligible to play our games. We must also verify that your mailing address is correct. All of the personal information you provide will aid us in meeting these regulatory responsibilities.

No, you don't have to live in Arkansas to participate. To register and play our games, you must be located inside the state of Arkansas. If you leave the state of Arkansas, you will not be able to play until you return to the state.

To comply with Arkansas online gaming legislation, we must verify our customers' identity and age to confirm that they are of legal gambling age.

Our Customer Service Team is accessible for verification assistance 24 hours a day, 7 days a week.

Your information may not be confirmed online in some situations. If you need assistance with your information that cannot be confirmed online, please contact our Customer Service Team. Documents may need to be securely uploaded to us to complete the verification procedure. Our Customer Service Team is accessible for verification assistance 24 hours a day, 7 days a week.

We finish the verification process online by checking all of the data you've given us. If our Operations staff is unable to validate any of your registration details online for whatever reason, you will be required to upload verification documents so that your account may be manually verified.

You can still access your account and submit your documents. Your account will be reopened after it has been approved.

Yes. The entire system is protected by one of the world's most advanced firewalls, and we work with the world's most competent security advisers to regularly improve the systems, securing both your and our data.

Simply contact our Customer Service staff with your first and last name, address, date of birth, account name, and the e-mail address linked with your BETSARACEN account. In the subject line, please explain the purpose for your communication.

If your account balance is zero, no admin fees are imposed; however, if your account becomes inactive or dormant (you have not signed in for more than two years), BETSARACEN has the right to close it. If such action is taken, you will be notified through email.

If you close your account, you will not be charged an administrative fee to reopen it at a later date. For assistance, contact Customer Service.

To deactivate your account, go to “Limits”. During this time, you will be unable to sign in to your account or reactivate your account apart from in exceptional circumstances. Upon completion of the deactivation period you will be given the option to extend. All current funds will be returned to you and all bets voided.

You can access your account even if you are not physically present in Arkansas, but you won't be able to place bets. You may not be able to place bets if you're in Arkansas near the state boundary, or in a rural area where there aren't enough Wi-Fi signals or cell towers to verify your position.

If you're in Arkansas experiencing issues being geolocated, try these troubleshooting steps:

• If you are attempting to visit our website from your desktop, launch the GeoComply software plug-in when you are prompted to download it.
• If you are attempting to access our software from a Mac desktop, you may need to enter your settings, open Player Location Check, and repeat the check function a few times before logging in.
• Check to see whether you can pick up Wi-Fi signals. It is not necessary to be connected to a wireless network; however, Wi-Fi must be enabled. A Wi-Fi USB adapter may be useful if your desktop PC is an older model that cannot connect wirelessly to the Internet or identify other nearby signals.
• Some software apps on your computer or Mac may interfere with the geolocation process. The geolocation tests will fail if you utilize a Virtual Private Network (VPN), Virtual Network Client (VNC), or Remote Desktop software. When you try to play, make sure the following apps aren't running: Log Me In, TigerVNC, Team Viewer, Apple VNC (Mac), GoToMeeting, Apple Remote Mgmt (Mac), and Splashtop are just a few of the applications available.
• If you're playing from a remote place you might not be able to play since there aren't enough Wi-Fi signals to adequately authenticate your position.
• Your location will be verified more frequently if you are playing near a state border to ensure that you are still in a lawful state.
• When you get a new router or device, it may take a few days for it to be recognized.
• Your Internet Service Provider might be issuing you an IP address that isn't legal in your country. If this is the case, please contact your provider to have it changed to the lawful state.

This is not advised as an inconsistent or weak network connection will cause the geolocation tests to fail.

You must be online (PC/Mac/mobile) or have cellular service to participate (mobile device). It is not necessary to be connected to a wireless network; however, Wi-Fi must be enabled. You must also have Location Services switched on to play from a mobile device.

This is the method we employ to ensure that everyone playing our games is situated within the state of Arkansas, as required by law. We currently use Wi-Fi signal triangulation and your IP address to establish your location. You might not be able to play if you don't confirm them. If you're having trouble playing, make sure you're physically inside Arkansas’s borders, and if you're still having issues, please contact our Customer Service Team. Please read our Geolocation FAQs and our dedicated Geolocation Support page for more information.

According to Arkansas regulations, you must be present in the state of Arkansas to place any wagers or make a deposit, but you do not have to be an Arkansas resident. We use a variety of technical ways to verify your location, including IP address and Wi-Fi signal triangulation.

If you're using a Mac, our systems will turn on your Wi-Fi for you automatically, so you won't have to do anything. If you're using a PC, the procedure may differ significantly depending on the Windows version you're using.

Right-click on the Windows logo in the lower left corner of Windows 10 > Network Connections > Select "Wi-Fi." If the wireless adapter is turned off, first enable it by right-clicking on "Wi-Fi" and selecting "Enable" > Right-click "Wi-Fi" > "Connect/Disconnect" > "Turn Wi-Fi on" > "Select a network from the list of available networks" > "Connect"

For Windows 8, swipe/scroll to the right on the Apps screen to find the Windows System category > Panel of Control > Open the View dropdown menu in the top right corner of the Control Panel > select Category > Network and Internet > Network and Sharing Center > select Change adapter settings from the left column > click on your Wi-Fi adapter (it should be called Wi-Fi or Wireless Network Connection) and select enable.

Open the Control Panel from the Start Menu in Windows 7 or Vista. Open the View dropdown box in the top right corner of the Control Panel > pick Category > Network and Internet > Network and Sharing Center > Right-click on your Wi-Fi adapter (it will be called something like Wi-Fi or Wireless Network Connection) and select enable from the left column.

There may be a problem detecting you over Wi-Fi if you feel you are within the state of Arkansas and are being prevented from playing on a desktop or laptop computer. Check to see if your computer's Wi-Fi signal/capability is turned on, and if there are at least two additional Wi-Fi signals in your region. You will not be able to play any of the games on our site if your computer does not have Wi-Fi.

Your Internet Service Provider's allocated IP address may be connected with a nearby state rather than Arkansas, causing the geolocation check to fail. You cannot adjust your IP address if you have a static IP address (this may be a paid premium service), so you contact your Internet Service Provider to seek this change. Most users will have a dynamic IP address that will change on a regular basis, but you can reset it by unplugging your modem and/or router for 5-10 seconds.

At any point of time during your active wagering session, if we identify that you are not physically located in Arkansas, you will not be allowed to place any further wagers until you are located within the states borders.

Yes, in most circumstances; but, if you are very close to the border, you may be unable to play and will need to go further away and try again. It's also possible that your IP address is wrongly putting you in a neighboring state, in which case you'll need to change it.

While you cannot gamble real money outside of Arkansas, many account services, including as depositing and withdrawing funds, are still available.

Yes, there could be further causes.

• The geolocation process can be hampered by any VPN or VNC software. This type of software cannot be used while playing. Witopia, OpenVPN, and HMA are among examples.
• This process can also be hampered by remote desktop applications. Software like LogMeIn or GoToMyPC cannot be used while playing.
• To open your computer's Task Manager, press Ctrl+Alt+Delete to see if these apps are still running and to force them to quit. Individual programs can be forced to shut down from the Task Manager; make sure they disappear from the list to confirm they've been shut down.
• Use the Activity Monitor in the Utilities folder of your Applications on a Mac to do this. Individual programs can be forced to shut down from the Activity Monitor; make sure they disappear from the list to confirm they've been shut down.
• If this does not cure the problem, you may need to totally erase them from your computer. On a PC, navigate to Control Panel > Programs > Uninstall > and choose or uninstall the item from the list.
• Locate the software in your Applications folder and drag it to the trash on a Mac.

Some ISPs, such as AOL, may divert your internet connection to a different location, causing your IP address to originate from outside of Arkansas. Please contact your Internet Service Provider for assistance in changing your IP address's location. You could also try connecting to the internet from a different place or using a different connection source.

The plugin is a little piece of software that confirms your location in accordance with Arkansas laws. To effectively login, deposit, and play real money in your web browser, you must first install this plugin. Our privacy policy explains how we utilize this location in further detail.

Yes, you can make deposits into your account while traveling outside of Arkansas.

Yes, even if you are not in Arkansas, you can withdraw the available balance in part or in full, as long as you are not in a jurisdiction that expressly prohibits you from doing so.