Disputes

Must be 21 to enter property. State ID required.

If you have any complaints, claims or disputes with regard to any alleged winnings, alleged losses or the award or distribution of cash, prizes, benefits, tickets or any other item or items in an activity or event, or the manner in which an activity or event is conducted regarding the services provided by Saracen Casino Resort (BetSaracen), you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers, but within thirty (30) days of the occurrence.

In order to initiate the process, You will be required to contact support at [email protected] and provide the following information:

  1. Personal contact information (name, address, phone number, e-mail address, etc.);
  2. The website, app, or other online sports betting platform;
  3. Your name on and information relating to the account;
  4. Approximate date and time of the incident, amount and type of wager in dispute, the sporting event and outcome, and any other relevant details regarding the incident, as applicable; and
  5. A summary of the incident including any statements or communications made to or by us or witnesses and their contact information (name, address, phone number, e-mail address, etc.).

Any notice we give to you (save as otherwise set out herein) will be sent to the email address that you provide when you register your account. It is your responsibility to give us notice of any changes to your email address in our software and to regularly check your email account for emails from us.

If you feel you have exhausted all reasonable means to resolve your complaint, you may contact the Arkansas Racing Commission:
1515 W 7th St, Ste 505
Little Rock, AR 72201
Email: [email protected]
Phone: (501) 682-1467